Common Questions
Where does our water come from?
We purchase treated water from the Lebanon Water Works and the Campbellsville Water & Sewer System.
How much is the connection fee?
A deposit may be required, along with a $35 connection/turn on charge to set up new service.
When will late fees be applied to my account?
Non-payment within fifteen days from the due date will be subject to a penalty of ten percent (10%) of the water charge. Non-payment within twenty (20) days from the due date will result in the water being shut off from the property.
How will I know if my service is in jeopardy of being cut off?
If your service is scheduled to be disconnected, the cut-off date will be printed on the late notice.
Can I make a payment by phone?
We do not accept credit card payments by phone. You can set up an account and make online payment on our website.
Can my payment be automatically drafted from my bank account?
Yes, please come in to sign up for bank drafts. Your account will be drafted on the 15th or 30th of each month, unless either falls on a weekend or holiday, in which case it will be processed the next business day.
What should I do before I dig?
Before you dig, please call our office to schedule a locate/flag water lines. Please call at least 3 days prior to the excavation to allow us the required time for marking the site. Please respect the marked blue flag area and dig with care. Remember to Call 811 Before You Dig at 811 or 800-752-6007 or you can go to their website at www.kentucky811.org for more information.
